- Collection and use of personal data
1.1. We will only use or disclose your personal data with your consent or as authorized by applicable laws and regulations. The personal data collected may include:
Date of Birth
Telephone/ Mobile Number
1.2 By creating online account with us (whether directly or on your behalf), you consent to our collection, use and disclosure of your personal data for any or all of the purposes specified below:
Administer your online account with us.
Provide the products or services purchased from us online. (and for all other matters relating to such purchase)
Verify and carry out financial transactions in relation to payments made for online purchases from us.
Managing, investigating or responding o feedback, request, claims or complaints provided or made by you.
Audit the downloading of data from our website
Improve or customize the layout or content of our website.
Identify visitors to our website.
1.3 We collect personal data directly from you or from your authorized representatives through this website in the following ways:
When you submit the newsletter form to subscribe to our mailing list
When you modify your subscription preferences on your Online Account Profile Page to subscribe to our mailing list
When you choose to subscribe to our mailing list on the Cart Checkout Page.
When you submit the online or social media contact form to give a feedback or inquiry
1.4 With your consent, we may collect, use and disclose your personal data for any or all of the purposes specified below:
Deliver marketing or promotional materials relating to our products, services or special offers (and other information which you have requested)
Inform you of updates to this website
Provide information or services relating to our products, promotions or offers
Conduct market surveys, research or data mining to enable us to understand consumer preferences and demographics to develop special promotions and marketing programs in relation to our products and services
Investigate or respond to a query or feedback submitted via the online contact form
1.6 Insufficient or incorrect personal data provided to us by you may result in delays or failure in providing the products or services information purchased by you.
- Confidentiality of personal data
2.2 Any questions, comments, suggestions or information (other than personal data) sent or posted to this website by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose.
2.3 We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:
Comply with legal process, or under compulsion of an order of court or governmental agency served on us or Shanlee Pte Ltd (2005)
Protect our rights, property or safety or that of Shanlee Pte Ltd (2005), its employees, customers, visitors or others
- Information collected by cookies
3.1 Our website may pass a "cookie" (a string of information that is sent by a website to reside in your computer's hard drive and/or temporarily in your computer's memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our website. We may allow third parties to set cookies through our website in order to help us manage and analyze the performance of our website. You may set your browser to decline cookies. If you do so, you may not be able to fully experience some interactive features of our website.
- Collection of computer data
4.1 When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include:
Your computer's IP address
Websites visited before our website
Pages visited within our website (including time spent on those pages)
Other items and information searched for on our website, access times and dates etc
4.2 This information is collected for analysis and evaluation in order to help us improve this website, and the services and products we provide. This information will not be used in association with any personal data.
- Access request; Withdrawal of consent; Updating of personal data
5.1 You may by contact us via email (XXXXXXX) or by telephone (XXXXXXX) to (a) request for access to your personal data, (b) withdraw your consent to our use or disclosure of your personal data, or (c) terminate your online account with us.
5.2 Request to withdraw your consent to use or disclosure your personal data may result in delays or failure to provide you with the products or services purchased from us.
5.3 You may also update or correct your personal data by accessing your online account with us.
- Security of personal data
6.1 Personal data collected by us will be (a) safely and securely stored, and (b) disposed when no longer needed by us for business or legal purposes.
- Contact Us
8.1 If you have any questions about our data protection policy or practices, you may contact our Data Protection Officer via email (XXXXXXX) or by telephone (XXXXXX).